In my last blog, I introduced the 2019 Global Financial Services Consumer Study and how insurers can serve individual customers by personalizing services. Now, I’d like to go into more detail about what kinds of experiences and offerings consumers want from their insurers. Speed and convenience are top priorities for consumers. They want insurance to…

Integration and omni-channel experiences are priorities for insurance consumers

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In my last blog, I introduced the 2019 Global Financial Services Consumer Study and how insurers can serve individual customers by personalizing services. Now, I’d like to go into more detail about what kinds of experiences and offerings consumers want from their insurers. Speed and convenience are top priorities...