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Nomad eSIM is not working: How to solve this problem?

Nomad eSIM is not working: How to solve this problem?

For people who want to use an eSIM when traveling, there are many things to try to keep in mind. But what’s more important in this case is to get a clear idea of why some issues are happening, such as why an eSIM is not working. In this case, we’ll focus on talking about the Nomad eSIM and what solutions people can get if this happens to them.

So for those who might have an issue related to their Nomad eSIM, here’s all the information related to how this one will work and the possible reasons why this is happening with their eSIMs. 

esim-for-international-travel

Does the Nomad eSIM work in the same way as other eSIMs?

When it comes to using an eSIM, people might think these will work totally differently from one another. At the end of the day, it’s important for people to know eSIMs will give mostly the same features in most cases. What will surely change are little details, such as how to get it or something similar.

So in case you are using a Nomad eSIM, there are some things to keep in mind. What will be different from the rest of other eSIMs is the following:

  1. There are different data plans offered by Nomad in over 110 different countries and destinations.
  2. Nomad offers people the chance to buy an eSIM either using their app or through their website.
  3. People must have an eSIM-compatible device in order to use the Nomad eSIM.
  4. The activation process for the Nomad eSIM is done with a QR code.
  5. There’s no limit on how many eSIMs people can buy.

With all of this in mind, it’s time to talk about the possible reasons why the eSIM is not working.

Reasons why the Nomad eSIM is not working

Airplane mode. Source: Unsplash

For people who are having issues related to their Nomad eSIM, there might be different issues on why this is happening. But what’s important to tell is the fact most of the issues related to the eSIM won’t take a lot of time to be solved.

Of course, these issues won’t happen all the time. But it is important for people to be prepared if they do happen. That’s why having an idea of what issues can happen it’s quite important.

As for now, the main issues could be:

  • SM-DP+ Address is wrong: For eSIM supported devices, it’s necessary to have a valid SM-DP+ Address for the eSIM to work. So it’s important for people to check that this is properly working.
  • The device doesn’t have open bands: When using a mobile, chances are it doesn’t have open bands to use international eSIMs. If your device is not unlocked, then the eSIM won’t work.
  • eSIM wasn’t activated: Be sure that when activating the eSIM, the whole process is done correctly. Chances are you skipped one step to add the eSIM to your device properly, and that’s why it is not working.
  • Check the data plan is working: When buying an eSIM, it is important to check the data plan you are purchasing. Chances are you are using a data plan that’s not available for use in the place you are traveling to; for example.
  • Poor coverage: When it comes to using an eSIM, coverage is an important feature to keep in mind. The better the coverage is, the better the eSIM will work. Therefore, before traveling, try to check a coverage map of the city or country you are visiting.

What other issues can people have with an eSIM?

For people using an eSIM, chances are other issues aren’t present here. In case the issue that’s happening is harder to solve than expected, people might need to take other actions. In some cases, even a reboot will work, but if people deleted their eSIM by mistake, for example, that’s a real issue to handle in some cases.

Chances are that there are some related issues with the mobile carrier providing the eSIM or something similar. So, always try to check out the eSIM you are buying as much as possible.

What to do if my Nomad eSIM is not working?

When using an eSIM, chances are the issue can be solved in a matter of seconds. Therefore, there’s nothing to worry about unless the issue is taking more time to solve, but there are also other possible solutions.

For example, if you decide to buy an eSIM from Nomad, you can get help from customer support, for example. There’s no need to worry if you need help from them as they will promptly help you out.

As a matter of fact, some of the features offered by Nomad customer support are:

  1. The customer support service from Nomad is available all week long.
  2. There are different languages available for Nomad customers to get help with.
  3. Customer support will work on both the website and Nomad.

FAQs about the Nomad eSIM

Can people share mobile data with the Nomad eSIM?

Yes. But this will vary depending on the data plans and what they are offering.

Can people buy more than one eSIM from Nomad?

Yes. There’s no limit on how many eSIMs users can get from Nomad.

Is the eSIM from Nomad capable of being activated on different devices?

No. One of the main features of eSIMs is the fact people can’t activate the same eSIM on different devices. So be sure that when activating the eSIM, you are doing it on the device where you will get to use it.

Can people buy an eSIM from Nomad using the app?

Yes. People can buy an eSIM from Nomad either using the website or app. All 110 destinations are available to buy using these.

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The post Nomad eSIM is not working: How to solve this problem? appeared first on Roami.

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